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  1. Q:Since use a translation I think it funny, but please understand that.Use the Mediamonkey in the A02, to create a play list, tried to put a song, I do not know the way. Please tell me someone.
    A:

    Thanks for your message. You can please refer to its use's manual at the website www.agptek.com/support/download.html. Thanks for your understanding. 

  2. Q:I am loading Mp3 files onto the player, but am getting "File format not supported!" for all of them. This is the second player B03 this has happened with after spending hours picking and loading the music. I would suggest these players have an insurmountable fault?
    A:

    Thanks for your message. Please kindly note that the bit rate and sample rate your MP3 file should also be supported by the player. You can please refre to its specifications in use's manual at our website www.agptek.com/support/download.html.  Thanks for your understanding. 

  3. Q:I have A02S.  I would like to play audiobook files from audible.com. These files have the suffix .aa, and can be downloaded in 4 different formats (2, 3, 4 and extended). How may I play these files on my A02S AGPtek device?  Thanks for your help!
    A:

    Thanks for your message. Please kindly note that the A02 player is not supported with Audiblebooks directly. Audible content can be burned to a CD using Apple iTunes, then you can turn it into MP3 format. Audible recommends using the most up-to-date version of iTunes when attempting to burn an audiobook to a CD. To install, or update iTunes please visit the Apple website at www.apple.com/itunes/download/.

  4. Q:I've recently purchased a AGPTEK A02 and by mistake formatted the unit, where can I find the software that was already on the mp3 player -- Thank You! (Rock LeBel)phd.4nova2@live.ca
    A:

     Thanks for your message. While it's formatted, you can use the pkayer in its original state. Thanks for your understanding . 

  5. Q:I just purchased the agptek Imp player. I don`t know how to download playlists to the player. I have windows 7 OS. Can you help?
    A:

    Thanks for your message. You can please refer to its user's manual at our website www.agptek.com/support/download.html .  Thanks for your understanding. 

  6. Q:Have mp3 AO2 stuck in music playing screen.  How do I go back to main menu?
    A:

    Thanks for your message, While it got stuck, you can restore the player to factory setting under "Setting" on main interface, so that maybe solved. Then you can tap the VOL button  to return to the last grade, tap the left arrow button continually to return to the main interface.

  7. Q:I have a AGPTek Longevity Music Player AO2. I am having trouble downloading music from Apple. Is there a trick to it I am missing.
    A:

    Tnanks for your message. Please kindly make sure the formats of  music files (Downloaded on your phone or computer) are supported by the A02 player. Maybe you can also try another USB cable. Thanks for your understandig. 

  8. Q:How do I reset the language on my A02 on my AGPTek??My email is  KevinHickman.31@gmail.com
    A:

    Thanks for your message. You can please adjust the language according to your need under "Set" > "language".  Thanks for your understanding. 

  9. Q:Hi AGPTEK my product information is A2S which is my black 16GB mp3 player. My black USB cable comes out of my mp3 player when I am on my computer because it is slightly/roughly bent but I want to replace it so that it doesn't come out again. Please May you give me the exact link from www.amazon.co.uk where I buy the same USB Cable Regards James
    A:

    Thanks for your message here. Maybe you can contact the seller's service on Amazon or the customer's service at eva@agptek.com. Thanks for your understandind and patience. 

  10. Q:agptek a06 buttons do not work
    A:

    Thanks for your message here. And please try to reset the player or you can update the device. Download the firmware and instruction at www.agptek.com/support/download.html. Thanks for your understanding. Any more questions,welcome to connect with the customer's service at eva@agptek.com.  

  11. Q:Hello togehter,MP3 player C05 with Bluetooth function. I can couple it to my Tao tronics ear phone. I have also bluetooth ear phones from Ecooe. These ear phones I can couple to my cell phone. There is no problem. But when I try to connect the Ecooe ear phones to the C05 there is no connection possible. What can be the cause ? Regards C. Bache
    A:

    Thanks for your message here. Please kindly check  that you can choose the item “Bluetooth Search”, when your BT device is showed on player, choose it with the option “Connect Bluetooth”, it will be connected successfully. Any more questions, welcome to leave your message on our forum www.agptek.com/forum/viewforum.php. Thanks for your understanding. 

  12. Q:Can I rip direct from a CD on the AGptEK A02. Thanks.
    A:

    Thanks for your message. Please kindly note that you need to trandfer the CD files for MP3 format so it  can be played on your A02 player.  

  13. Q:A06 every button i press pauses player
    A:

    Thanks for your message here. And please try to reset the player or you can update the device. Download the firmware and instruction at www.agptek.com/support/download.html. Thanks for your understanding. 

  14. Q:Owning a B03, and very frustrated with it. Works like a charm, but absolutely unable to charge it! Tne issues is similar to Q11 (" battery Icon from empty to full again and again, like if it still be charging, and never appear it freeze full and green"). The difference: it never charges, so when battery is over, Bo3 becomes totally unusable.
    A:

    Thanks for your message. Please kindly note that the device can't  be charged while the switch button is "OFF". And you can also please refer to the user's manual on the website www.agptek.com/support/download.html  Thanks for your understanding. 

  15. Q:My MP3 won't connect with Bluetooth headphones.  At one time it connected to one set of headphones, now it won't connect to any and the prior headphone is no longer listed as one of the "devices"--in fact there are no devices listed and can't connect or add any.
    A:

    Thanks for your message here. Please refer to our forum at www.agptek.com/forum/viewtopic.php @ point 8. Thanks for your understanding. 

  16. Q:hi i recently purchased the agptek digital music player b03, it worked for about one week and now it does not connect to my computer at all. i tried different connectors and different entry ports on my lap top but it does not come up. please advise. it also does not play more than one song and then it says no playlist found. please advise. thanks!
    A:

    Thanks for your message here. Maybe you can try an update  for your B03 player, download the latest firmware at out website at  www.agptek.com/support/download.html. Any more questions, welcome to leave your message on our forum at www.agptek.com/forum/viewforum.php. Thanks for your understanding. 

  17. Q:B03-I put my music on the playlists "on the go 1-2-3..."but in music sequences It says "no sequences found" why???
    A:

    Thanks for your message. Please make sure you do the opertation correctly. (while is on music playing interface, tap the submenu button to access to its functiion, and then choose to add to playlist ). Any more questions, welcome to leave your message on our forum at www.agptek.com/forum/viewforum.php. Thanks for your understanding. 

  18. Q:My recently purchased G02 will not go lower in volume (it's very loud), will not stop shuffling songs after 2 seconds, and will not respond to my pushing any of the buttons and levers.  What can I do??
    A:

    Thanks for your message here. 1) Please make sure you did the operations in a corrrectly way (you can refer to the user's manual at our website at www.agptek.com/support/download.html); 2) if it's the problem of the device itselves, you can please contact with the customer's service at eva@agptek.com. Thanks for your understnding . 

  19. Q:C05 bookmark again. I have no bookmarks on an audio file and I try and add a bookmark and nothing is recorded. When I delete a audio file are the bookmarks also deleted for that file automatically? I still cannot bookmark any new file at all, should I just reset to the factory settings will that clear out this bug?
    A:

    Thanks for your message here. And of course you can try a reset if you need. And please make sure the operation to add bookmarks you did is correct. You can please refer to our website for more information in the user's manual www.agptek.com/support/download.html

  20. Q:I have set the Languange incorrectly on my B03.  How do I reset it ? I can not read dutch.
    A:

    Thanks for your message here. Please kindly note that you can set the langauge at “Settings” (on main interface).  And any more questions, welcome to leave your message on our forum at www.agptek.com/forum/viewforum.php. Thanks for your understanding. 

  21. Q:How can I reset the language ?  I set in wrong.
    A:

    Thanks for your messag. Please kindly note that you can choose the language as you need in "Set" > "Language". Any more questions, you can please leave your message on our forum at www.agptek.com/forum/viewforum.php. Thanks for your understanding. 

  22. Q:Athletime C1 mp3 watch,when transfering music I can do this just one file at a time as the drives shown on my pc dissapear and i have to plug the watch back in to the pc.I am choosing charge and transfer .
    A:

    Thanks for your message. Maybe you can try another USB cable. And any more questions, welcome to leave them on our forum at www.agptek.com/forum/viewforum.php. We will respond to you quickly, thanks for your understainding. 

  23. Q:Hi.  I have a new 8GB A02.  My windows8.1 computer does not recognize it.  The computer has charged the battery in the A02 but I cannot transfer any music to the A02 because W8.1 does not seem to see the A02 as a device or a disk.  Please advise.  Thanks.
    A:

    Thanks for your message. Please kindly note wihle connecting with your player, choose the item "Charge and Transfer", and any other questions, welcome to leave your message on our forum at www.agptek.com/forum/viewforum.php. Thanks for your understanding. 

  24. Q:Hi, The B03 player doesn't seem to have any random/shuffle function that I can find. This seems like a very basic requirement - could you tell me how to find this function please?
    A:

    Thanks for your message. Pleas kindly note that while it is on main audio playing interface, tap the submenu button to access to the submenu. And then tap as Play mode> Shuffle /Repeat, and then choose according to your need. Thanks for your understanding. 

     

     

  25. Q:can i update my firmware for my A02 model?
    A:

    Thanks for your message. You can refer to our website at www.agptek.com/support/download.html and download the latest firmware and instruction for your A02 player as you need. 

  26. Q:I tried to look up the help points linked in this troubleshooting page, point 19/ point 20 regarding bluetooth. when clicking on the link the message "topic not linked" appears. Could you please update the links? Thanks!!
    A:

    Thanks for your message. You can please refer to the link www.agptek.com/forum/viewtopic.php @ poing 8/9 to know more about the BT information. Thanks for your understanding. 

  27. Q:Hi.I hace Bought a B03 mp3 player.When I plug it, in orden to recharge the battery, I cant see any signal of battery full charged. Is there a problem? It continues with the battery Icon from empty to full again and again, like if it still be charging, and never appear it freeze full and green
    A:

    Thanks for your message. It usually taks 2.5 hours to charge it fully, and in fact, the problem you post is what we will resolve in the future firmware. And then you can refer to our website and download as you need. 

  28. Q:I think you have a bug in the software for a C05 mp3 player, it will not bookmark tracks anymore at all. It used to work for about 10 times, but it will not do it anymore. Is there a fix for this, and I do follow the directions in the manual to save a bookmark.
    A:

    Thanks for your message. Please kindly note that Maximum number of bookmarks supported by each audio file is 10,  you can also cover the previous bookmark with new bookmark, and then the old one will be replaced by the new. 

  29. Q:I have windows XP my media center will let me move and load  my music files to the AGRtEK G02and I can look at the player and songs are in the machine, put they will not play. The songs your company installed work but not my songs, I have done this before with a MP3 no problem.denniscritzas@sbcglobal.net
    A:

    Thanks for your message. Please make sure the formats of your file are supported by the device (Only MP3 /WMA/WAV is supported by the player). 

  30. Q:A06 File format not supported
    A:

    Thanks for your message. Can you please tell us the format of your file? (you can refer to its manual too). Or mayba you can use transfer tools if you need. 

  31. Q:how do I download audiobooks to the external memory chip on my AGPTEK A02 mp3 player?
    A:

    Thanks for your message. Please kindly note that the A02 player is not supported with Audiblebooks directly. Audible content can be burned to a CD using Apple iTunes, then you can turn it into MP3 format. Audible recommends using the most up-to-date version of iTunes when attempting to burn an audiobook to a CD. To install, or update iTunes please visit the Apple website at www.apple.com/itunes/download/.

  32. Q:Hello i just bought the A06green version from amazon. As it said in the description i cannot pair the player with my bluetooth devise. Neither my headphones nor my loudspeaker. Can you please advise? Thanks.
    A:

    Thanks for your message. Please refer to our forum at www.agptek.com/forum/viewtopic.php @ point 8 and 9.

  33. Q:How can I unlock AGPTEK Digital Music Player G02? Thank you.
    A:

    Thanks for you message. Please kindly note that G02 player  is not supported with lock /unlock function. 

  34. Q:co5 mp3 player, how to make bluetooth work with a speaker? How to connect the bluetooth?
    A:

    Thanks for your message. You can please refer to the user's manual at our website www.agptek.com/support/download.html

  35. Q:I have an AGPTek Longevity 1,5 Version,whenever i plug it into my pc, it recognizes it as far as that the player begings to charge, but my pc doesnt recognize it as a mass USB device to transfer files to and from. What do I do?
    A:

    Thanks for your message. Please kindly choose the "Charge and Transfer" when connecting the computer, so the device will show as a removable disk. 

  36. Q:Hi I recently purchased a AGPTEK Badge Basic GO2 8GB MP3 player with FM Radio. I can only find one FM radio station and cannot program any others. I have been following the instructions but it just continues to search very fuzzy (non-coherent) stations but never finds one.
    A:

    Thanks for your message. Maybe you can try another place and try it again for. The signal may differ in different places.)

  37. Q:I have an AGPTEK C05 and I am trying to bookmark a track but it will not save it? I have bookmarked tracks before but I have deleted those mp3's. How can I clear any old bookmarks and save my new ones.
    A:

    Thanks for your message. Please refer to its uses's manual on our forum at www.agptek.com/support/download.html @"Add bookmarks for your audio book". 

  38. Q:Hi! I only purchased a mp3 and after putting on my music; when i try to listen the song only plays for a few seconds! What is wrong?
    A:

    Thanks for your message. Please kindly note that The player would only play the first 10 seconds of a track and then skip if you select option “View playing”.

  39. Q:ok. I turn it on, plays the songs, turn it off, dos not start to the song I turn it off, why??
    A:

    Thanks for your message. It will start playing where you left off and please sure it still 7run at backstage before you power it off last time. Besides, can you please tell me the mode of your device?

  40. Q:We purchased this product from Amazon (A06) We did not have it for long and all of a sudden the screen looked as if someone had stepped on it, even though there are NO cracks externally.  I would like to know what could be done to replace it.  It worked well and then just suddenly stopped!  Not sure why???
    A:

    Thanks for your message. Please try to turn the player on again; if it still doesn’t solve the problem, please try to update the firmware and check it agian. (Download the update file and instructions at www.agptek.com/support/download.html)

  41. Q:I just bought an AGPtex Imp.  It shows that music is playing, but there is no sound.  Help, please?
    A:

    Thanks for your message.  Pleasen kindly check: 1) Turn up the volume;   2) Check whether the earphones are well inserted; 3) Check whether the music formats are supported; 4) Check whether the music file has been damaged.

  42. Q:Hello, my MP3 AGPTEK A02 freeze when i turn in on . I tried to update the fireware but the MP3 is not recognised by my computer. what can i do for this problem?
    A:
    Thanks for your message. This may be caused by a fault  cable and you can try another one. Any more questions, you are free to leave it on our forum at  www.agptek.com/forum/viewforum.php. We will respond to you quickly. 
     
  43. Q:Hi, is there A02 firmware update possibility on *nix platforms? (Ubuntu, OSX, etc)
    A:

    Thanks for your message.  A02's fiemware is only supported on Windows platform. Any any more questions, you are free to leave it on our forum at www.agptek.com/forum/viewforum.php

  44. Q:I am trying to play a download from Audible on the player and it keeps telling me to activate my device in order to listen to it - how do I do this? Music is working fine but I can't seem to change the format of the audiobook although I have got it onto the player just fine it just won't play. A02 player
    A:

    Thanks for your message. Audible content can be burned to a CD using Apple iTunes, then you can turn it into MP3 format. Audible recommends using the most up-to-date version of iTunes when attempting to burn an audiobook to a CD. To install, or update iTunes please visit the Apple website at www.apple.com/itunes/download/.

     

  45. Q:My mp3 player wont turn on, i have tried everything and its just not working.
    A:

    Please kindly mind if the  player is of lower power. Maybe you can connect your player with computer and then check it again. Any more questions, welcome to leave your message our forum at www.agptek.com/forum/viewforum.php, we will respond to you quickly. 

     

  46. Q:How can I Reset my Agptek A06?
    A:

    Thanks for your message. In fact, you can find the fatory setting under "Set" on main screen. Any more questiosn, welcome to leave your message on our forum at www.agptek.com/forum/viewforum.php, we will respond to you quickly. 

     

  47. Q:I have an AO6 AGPTEK MP3 that will turn on, but it is stuck on the  AGPTEK screen. Also, the Home Button will work temporarily, but stop working after. How to fix these problems?
    A:

    Thanks for your message. Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 3. (To update your player, you can download the updating files and instructions at www.agptek.com/support/download.html.)

  48. Q:I ran the update for my MP3 A06 and now I only get a blank screen. The pc recognizes the unit and folders, there is just no display. Screen just glows.
    A:

    Thanks for your message. Is the latest version you did the updating, maybe you can update you A06 player to the latest version. And any more questions, just fell free to contact with our scustomer's service at eva@agptek.com. Thanks for your understanding. 

  49. Q:I have bought the AGPTEK A06, the bluetooth was working only one week and now it's not working anymore. Impossible to pair any bluetooth device. How we can fix that?
    A:

    Thanks for your message. i jsut wonder if  the player can search your BT device, if not there are maybe something wrong with the device. Or ou can try to  reset the device and try to connect again. Any more problems, welcome to disscuss it on our forum at www.agptek.com/forum/viewforum.php, we will respond to you quickly. 

  50. Q:I wrote before: I have A02, version 1.5... I go into 'Folder' then 'Local Folder' or 'Card Folder'. But it has now started to lock up when I choose 'Card Folder'...NEW INFORMATION: I have upgraded to version 1.7, with SAME RESULT. Works fine with Local Folder, but player locks up when I choose 'Card Folder'. Please email brianzsacks@gmail.com
    A:

    Thanks for your message. You may contact the seller on Amazon for help, cause this may be the problem of the device iteself. Thanks for your understanding. 

  51. Q:I recently purchased an AGPTEK A06(S) bluetooth audio player, and have followed your instructions. However, it will not connect with my trucks radio. It continues to search, and then cannot connect.
    A:
    Thanks for your message. Please refer to our forum at www.agptek.com/forum/viewtopic.php@ point 8 and 9. 
     
  52. Q:B03 - is there an equalizer feature to adjust tone (treble, bass, etc.)? Also, is there a way to randomize the music selections? Mine seems to be on random play, but the sequence of songs is set,
    A:

    Thanks for you message. While it' s on music playing interface, tap the button to access to its submenu, and then choose sound setting>equalizer. And you can also adjust the play mode according to your need. You can also leave your problems on our forum www.agptek.com/forum/viewforum.php, we will respond to you quickly. 

  53. Q:A02 no longer plays ogg files
    A:

    HI dear, do you mean it played the same previous ogg files and now can't any more ? (Please kindly check the OGG files satisfy the bit rate (Q0--Q10(20kbps---499kbps) and the sampling rate (8KHz---48KHz).  or you can send the ogg file to our customer' s mail at eva@agptek.com, and we will you a best solution. 

  54. Q:How do I unlock my AGPtEK 16 GB AO2S
    A:

    To unlock your A02S player, you need to tap the Left Arrow button + M button at the same time, and if you do this of useless at the first time, you can release your hands and tap these two buttons fast again

  55. Q:I have just bought an athletime C1 watch.  it will not let me transfer music to it.  I have tried restoring factory settings and formatting device but nothing works
    A:

    Please try another USB cable and connect it again, or you can try another computer to check it again, it's may be caused by the problematic cable. And you are free to get any your questions discussed on our forum www.agptek.com/forum/viewforum.php

  56. Q:hi i have a AGPTEK MP3 and i'm getting this file format not supported. the files are saved on the card location, please help me as i know my music plays well in other mp3 players. softwae version v1.101.10, longevity 1.6
    A:

    Pleasem make sure your musci file's format is supported by the player, and the SD card works normally. You can refer to our manual at the website www.agptek.com/support/download.html. Any more questions, you are free to contact with our customer's service at eva@agptek.com. 

     

  57. Q:The SD slot on my AGPTEK imp is not working. The Micro SD is holding the files and I followed the instructions in the manual but the device is still not recognizing the Micro SD card.
    A:

    Please make sure the SD card can work normally, and please kindly note that the device is supported at 64 GB at most. Any more questions, you are free to contacet with our customer's service at eva@agptek.com. 

  58. Q:I have an AGPTEK MP3 player that is supposed to have FM radio but I cannot find it. How do you get to the FM radio?
    A:

    Can you please tell us the mode of your player? and any more problems, you are free to get is disscussed on our forum www.agptek.com/forum/viewforum.php, we will also respond to you quickly. 

  59. Q:I tried to update the firmware on my A06 but my computer won't recognize the device. I already tried replacing the cable. What should I do?
    A:

    Please kindly note that you have bought the genuine product of AGPtEK, and is your player can't be recognised only when updating or is often the norm?

    Any problems, you are free to get discussed on our forum www.agptek.com/forum/viewforum.php, and we will respond to you quickly. 

     

  60. Q:How do I get a playlist to work from a memory card?
    A:

    Please kindly note that you can create you plalist in memory card, and make sure that the .M3U file and your music files must be in the same folder. 

  61. Q:Every time I turn the A02 on it wants to play the same two songs. Why is it restricted.
    A:

    Please kindly note that the music file you play in "Music", it can only shuffle or repeat in the folder which the now playing music is included; and for the file you play in "Folder", it will shuffle by folder. 

    Any more questions, you can also leave them on our forum www.agptek.com/forum/viewforum.php.

  62. Q:Hello, my MP3 player AGPTEK A02 don't wants to turn on anymore. Only turn on when I plug in the USB cable and connect it to the Power charger or any USB port of my computer. I'm sure that the switch is in "ON" position and I couldn't find any solution to this in your forum. The device is still on Warranty. What do you recommend? thanks in advance
    A:

    Please kindly note when the switch is in "ON" position, hold the central button for about 3 seconds and check if it will turn on; while you can turn on it while connecting with computer, you can give it a "Factory setting‘ or "Format the device" under "Setting" to fix it; or maybe you can update the firmware (Download thefile at www.agptek.com/support/download.html)

  63. Q:My 4 mth old AGPTEK A06 is stuck within Podcast folder. Forward, back, up or down, it only goes back and forth between play/pause. Holding center button toggles between Easy/Play Mode. Cannot get back to Home.  When I connected to my computer for about 30 minutes, it switched to Bluetooth but again was stuck. Second try=back to stuck in Podcast.
    A:

    Please kindly note you can reset your player or back to the factory setting; if this does'n work, you can update the firmware (download it at www.agptek.com/support/download.html, comes with instructon.)

  64. Q:With the B03 - how do I lock and unlock the screen? (to avoid unintended keystrokes when the player is in my pocket)
    A:

    Please kindly note that B03 is not supported with  lock/unlock function for present version. But the new version with lock/unlock function is coming, you can update the firmware then. (Download it at our website www.agptek.com/support/download.html

  65. Q:how do I un lock my mp3 player
    A:

    Can you please tell me the model of  you player? and maybe you can refer to our forum at www.agptek.com/forum/viewtopic.php@point 25 or www.agptek.com/forum/viewtopic.php 

  66. Q:Hello!In October 2015, I bought a MP3-Player with 8GB (A02) from your Company.It just happened today, that I can not turn it on anymore.IF i use the switch on the bottom, nothing happens and if it is at ON and then I press the Play-Button for 20s, the display gets bright but has no information.The PC doesn´t recognice it.Thanks, simon
    A:

    Please kindly note that the USB cable you use to connect the computer is useful, and then you may solve this problem by updating the firmware. Download the update file at our website www.agptek.com/support/download.html, and you can also refer to our form at www.agptek.com/forum/viewtopic.php @point 1,2,3.

  67. Q:A02I have Audible book folders transferred. But when I press play it says "please activate your device to play this title".  How do I "activate" the device?
    A:

    Please kindly note that the audio book you download from http://www.audible.com/ is not supported by the device. Thanks for your understanding. 

  68. Q:my a02 dont starts, charging dont helps, i cant cable it to my pc i cant turn it on on the slide switch to.. pls help
    A:

    Thanks for your meaasge, and may be you could contact seller on Amazon for a best solution. God bless you. 

  69. Q:my agp tek mp3 player dont wants to turn on anymore. A02 pls help me (If i cable it it wont start to)
    A:

    Please kindly make sure the slide switch is in "ON" position (ritht side). And you can also refer to our forum at www.agptek.com/forum/viewtopic.php@ point 1. 

  70. Q:agptek A06 will not hook up with my UE roll speaker which is bluetooth
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 8 and point 9. Thanks for your understanding. 

  71. Q:My screen shows a lock, how do I open it. I do not see instructions for this problem.
    A:

    Can you please tell me the model of your device, or you can leave your message on our forum, and we will provide a best solution for you. 

  72. Q:bluetooth does not work
    A:

    Can you please tell me the model of your device, or you can leave your message on our forum, and we will provide a best solution for you. 

  73. Q:B03 playlist
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 1. 

  74. Q:I have an AO2 MP3 player but many of my songs are in the wrong order. I am using media go. How do I fix this?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 15.

     

     

     

  75. Q:Just updated A02 player firmware but finished with the wrong language. how do I change the language to English.
    A:

    Choose the Setting icon on main screen with tapping the central button to access to its function, and then you can adjust the language according to your need.

  76. Q:x06 isn't recognised by computer anymore
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 2. 

     

  77. Q:I have an AGPtek A06 MP-3 player. When I turn it on now, it never gets past the boot-up screen. And if I plug it into the USB on my stereo or computer, it sticks on the "Choose connection, Charge and transfer/Charge and play" screen and the buttons have no effect. What do I need to do?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@ point  3 and 15. 

  78. Q:I have an AGPTek A02(S) which I recently purchased.  The lock button turns on (using the M and left double arrow simultaneously).  However, I am unable to unlock it except by turning the player off and back on.  The manual directs me to use the same sequence, but it does not work.
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 25. 

     

  79. Q:Hello, I bought a MP3 not even a year ago and it broke, the minijack is no longer working, so, how can we do to get it repared or get a  new one covered by the warranty? Thank you.
    A:

    The player is within warranty for a year, and please contact with the seller where you buy it for a best solution. Thanks for your understanding.

  80. Q:I just purchased 2 Agptek 16GB MP3 players - is there built in memory capability or do I need to purchased the SD cards? I am guessing it will hold 16GB without having to purchase the SD cards?
    A:

    It coms with built in16GB memory capacity, supports up to 64 GB Micro SD Card(not included). More information please visit the website at www.agptek.com/AGPTEK-A02S-744-126-1.html.

  81. Q:How do I connect my AO2 to my Samsung soundbar, or any other device, via bluetooth. How do I make the AO2 visible for pairing?
    A:

    Please kindly note that A02 is not supported by BT function, But the A06 player is designede with BT function, for more information on www.agptek.com/AGPtEK-A06-blue-713-126-1.html, or shop on www.amazon.co.uk/dp/B00YOLHPEA. Thanks for your understanding. 

  82. Q:I have an A02. Is it Audible.com compatible?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 24. 

  83. Q:How can I update the firmware of the A02?
    A:

    Please refer to our forum atwww.agptek.com/forum/viewtopic.php@point 22.

  84. Q:Hi! I am interested in purchasing a SMP3B MP3 player and have a question about capacity. I understand that it's capacity is upgradable with a 64gb (max) microSD card. Will it work with both SDHC and SDXC cards? And also is there a limit of songs it can read, e.g. no matter how big the SDcard is it will only read the first 4000 songs on the card?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@ point 23.

  85. Q:I pressed format device and the default folders (music, picture, video, etc.) were deleted. How can I restore the device in order to get these folders back?
    A:

    Please kindly note that you can't restore the previous folders after you formatted the device. 

  86. Q:players: AGPTEK IMP HI-FI lossless music player.I tried to play file.flac but i have an error "file not supported".I tried more than one with same result.with Mp3 no problem.can you help me?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 1. 

  87. Q:I have an A02 MP3 player which is 6 months old and today it stopped working. I have tried to charge it but it won't even power on when it's plugged in. I have tried turning it off and on etc but it still won't do anything. Any suggestions please?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php @point 22. Maybe you can update your player so that it will back to normal use.

  88. Q:I bought a AGPtEK 8GB Intelligent Watch Bluetooth Mp3 Music Player Wireless Watch.Connected to my BT head phones OK but only plays on shuffle I can't get the to play the album I want on BT? and once connected I cant navigate back to the album list?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 2. 

  89. Q:My A02 only works when plugged into my pc the switch is in the on position
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 1. (when unplug the device from PC, please make sure the switch button is on, and then you can also press the central button for 3 seconds to turn on/off your player.)

  90. Q:Hello !I have a question about the A02(S).I would like to create a m3u playlist using other playlists but it doesn't work. Can you tell me how to do it ? I tried something like this :#EXTM3U#EXTINF\Playlists\playlist1.m3u#EXTINF\Playlists\playlist2.m3uThanks for answering !
    A:

    You can only create playlists using songs, more related information please refer to our forum at www.agptek.com/forum/viewtopic.php@point 19.

  91. Q:I have a player a02 bought 3 days ago.I memorized a lot of files flac in some folders.The player recognizes the tracks and worked well.Then it stopped recognizing the flac files.But connecting it to the PC, flac files are seen properly.Help me, please!
    A:

    Please refer to our forum atwww.agptek.com/forum/viewtopic.php@point 17. 

  92. Q:Device not recognised by PC
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@ point 2.

  93. Q:A06 works with wired earbuds but unlinks when I connect to BT ear buds.
    A:

    Please refer to forum at www.agptek.com/forum/viewtopic.php@point 8 and 9.

  94. Q:I have a A06 (for Xmas) and I cannot get it work, what ever button I press it does the same thing, toogle from play to pause, centre, M, next previous, etc... I can't get it to next song. the swap from nomal to easy seems to work, I can see the red notes.is it a hardware problem or do you recon a reset / upgrade to do?cheers for your support
    A:

    Please kindly refer to our forum at www.agptek.com/forum/viewtopic.php @point 15 to update your A06 player.

  95. Q:is it possible to update the firmware of the A06 player?
    A:

    Thanks for your message, please refer to our forum at www.agptek.com/forum/viewtopic.php @point 15 to update your A06 player.

  96. Q:I bought a AGPtEK 8GB Intelligent Watch Bluetooth Mp3 Music Player Wireless Watch Mp3 player with 1.5" Touch Screen and I tried to connect it with bluetooth but is not finding any device (I used 2 different phones) and is not seen by other devices. I turned on the BT first and I start searching but without any result. I tried few times but nothing.
  97. Q:How do you link a jpg picture as the album art for an album on the A02 mp3 player?
    A:

    Please refer to our forum at www.agptek.com/forum/viewtopic.php@point 19.

  98. Q:I have an AGPTek A06 Bluetooth.I have a problem with a mono file when using bluetooth headphone: I can only listen one ear (left).Same mp3 file is working fine (both ears) when using cord-headphones.Same mp3 file and same bluetooth headphone is working fine (both ears) when playing from a mobilephone.Any suggestion will be welcome!Thanks!
    A:

    please refer to our forum at www.agptek.com/forum/viewtopic.php@point 19

  99. Q:not connecting to bluetooth
    A:

    please refer to our forum www.agptek.com/forum/viewtopic.php @point 20;  you can can also check the point 15 and point 19 at the same time.

  100. Q:MY SISTER GOT AN AO6 FOR CHRISTMAS AND I TRIED TO BLUETOOTH MY PHONE TO IT AND I DON'T KNOW WHAT HAPPENED, I THINK I DISCONNECTED SOMETHING ON THE BLUETOOTH OPTION AND NOW IT WON'T GO TO ANYTHING EXCEPT THE SCREEN TO PAY THE SONGS AND IT ONLY SAYS NORMAL MODE OR EASY MODE. IT WON'T LET ME TO GO TO THE MAIN MENU OR ANYTHING. CAN YOU PLEASE HELP ME?
    A:

    Please check www.agptek.com/forum/viewtopic.php@ point 21

  101. Q:My pc crashes and reboots when l plug my agptek a06 16gb blue tooth MP3 player in? It does not communicate with my iPhone, Google nexus tablet either. I simply can't put any of my own music on it???
  102. Q:Hi,When I use the radio on my AGPtek A02 player, it's nearly impossible to come back to the MP3 player. I've managed one time by chance but now I'm stuck on the radio... . Do you have a clue how to exit from the radio?Thanks in advance,Yann
    A:

    please kindly checkwww.agptek.com/forum/viewtopic.php@point 7

  103. Q:I have the AGPTek AO6 and I can't get it to connect to my Puma Soundchuck. The Soundchuck name comes up when searching, but it won't complete the connection to play music.  My IPhone works great with the soundchuck.  Can you help?
    A:

    Please refer to our forumwww.agptek.com/forum/viewtopic.php @ point 20

  104. Q:I have a A06 (for Xmas) and I cannot get it work, what ever button I press it does the same thing, toogle from play to pause, centre, M, next previous, etc... I can't get it to next song. the swap from nomal to easy seems to work, I can see the red notes.is it a hardware problem or do you recon a reset / upgrade to do?cheers for your support
    A:

    Please refer to our forum www.agptek.com/forum/viewtopic.php@point 18.

  105. Q:having no luck pairing a newly purchased agptek over the ear bluetooth headphone. I installed them on my laptop and plugged in the blue tooth dongle. I tried to pair them but no sound comes out of the headphones. I tested them with the cable and they work.
    A:

    Please refer to our forumwww.agptek.com/forum/viewtopic.php@ point 19

  106. Q:I've got some problems with playlists from Media Monkey synchronized to the player. Several songs are not shown, when I start those playlists on the player. But when I search the folders via Windows Explorer, the songs and the playlists are correctly an completely transfered. Format+names are ok. It seems to be a software bug of the player itself?
    A:

    Please refer to our forumwww.agptek.com/forum/viewtopic.php@point 18.

  107. Q:Why doesn't my computer recognize my AGPtek A02 player?
    A:

    Please refer to our forum www.agptek.com/forum/viewtopic.php@point 2.

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