Agptek Battery & Goscam FAQ

How long I should charge my new before first use? Can I use my original battery charger to charge the Powersmart battery? How do I know my battery has been fully charged? Why is there a run-time difference comparing with the OEM batteries? What should I do for storing my battery? What is the reason the run-time of my battery becomes shorter and shorter? Why does my battery life become shorter in cold temperatures? How Long Will the New Main Battery Power the Laptop? How is a lithium battery different from an alkaline battery? Does it really help to store batteries in the refrigerator? How do I Dispose of my battery? Where is your Repair Centre? Are signals able to cross walls and other obstacles? Can you add another camera or monitor? How do you view two rooms? How do I get the best range when using wireless video? Will 2.4GHz telephone system interference my monitor? Why are there so many interferences when the camera or transmitter is moved? Why Daisy night light does not respond to touch switch on/off? How do you charge the battery on the Handheld/Camera unit? Will your product support European standard? Will your ship to Canada and other country? FOLLOWING ARE ONLY APPLY FOR USB CAMERA SERIES Screen video/image is jumping up and down? How to record at certain time or only when motion detected?

How long I should charge my new before first use? TOP

Upon initial use, the battery may require to charge fully for achieving the maximum capacity. Most batteries will automatically stop charging when they have been fully charged.

Can I use my original battery charger to charge the Powersmart battery? TOP

All of our batteries can be charged by the original battery chargers. On the other hand, our battery chargers can charge the OEM batteries.

How do I know my battery has been fully charged? TOP

There are charging status LED indicators on our battery chargers. The LED "STAUTS" lights in red and the LED "CHARGER" flashes in green while the battery charger connected to the power supply. After you've loaded the battery, the LED "CHARGER" lights in red. The LED "CHARGER" flashes in green and red alternately when the battery is almost achieving maximum capacity (over 90%). The LED "CHARGER" will lights green when the charger completed the charging process.

Why is there a run-time difference comparing with the OEM batteries? TOP

All of our batteries are manufactured with high quality cells, which may not be the same material as that in OEM batteries. Actually, almost all electronic device manufacturers do not produce the batteries used in the devices. They all have to be manufactured by outside battery manufacturers. Therefore, there's no difference in turns of quality and reliability. Our aim to provide the best quality and high-performance batteries to our customers, we have adjusted the batteries' internal resistance for more stable and more reliable. As a result, there will be a little bit difference in our batteries run-time comparing with the OEM batteries' (no more than 10%).

What should I do for storing my battery? TOP

If the battery will not be in use for a month or longer, it is recommended that it should be removed from the device and stored in a cool, dry, clean place. Moreover, a charged battery may eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period (May be 3 months once).

What is the reason the run-time of my battery becomes shorter and shorter? TOP

The batteries may at their end of useful life. Batteries are consumable products. After exceeding the battery life range, the batteries' charging and discharging efficiency will decline dramatically; therefore, it's time to get a new battery.

Why does my battery life become shorter in cold temperatures? TOP

In general, battery is able to work in cold temperatures. But batteries will perform poorly at very low temperatures. Don't store your device in sub-zero temperatures; your battery may not have enough power to maintain the electronic device running.

How Long Will the New Main Battery Power the Laptop? TOP

Battery run-time on a laptop is difficult to determine. Actual battery running time depends upon the power demands made by the equipment. The use of the screen, the hard drive and other accessories results in an additional drain upon the battery, effectively reducing its running time. The total run-time of the battery is also dependent upon the design of the equipment. Generally, a new Hi-Capacity battery will run 30% to 50% longer than the old battery did when it was new.

Does it really help to store batteries in the refrigerator? TOP

Yes, but only if they can be kept dry as well. The higher the temperature, the more the free flow of ions or self-discharge from the battery. Storing primary batteries (D's, C's, AA's, AAA's, 9 volt, etc.) in a cooler environment slows down this rate of discharge that all batteries experience even when not in use, hence a longer shelf life. However, if this is done, it is important that the batteries be kept as dry as possible by keeping them in an airtight container in the driest part of the refrigerator, the door for example. Long term exposure to moisture inside the refrigerator can cause internal corrosion to the battery. When removing batteries from the refrigerator, allow them to warm up to room temperature before using them in your device.

How do I Dispose of my battery? TOP

Nicad and NIMH batteries should be disposed of property. Do NOT throw these batteries in the trash. NiCad batteries are composed of approximately 20% cadmium, an extremely hazardous element which is environmentally detrimental. While NIMH batteries are environmentally friendly, the higher capacity NIMH cells still contain trace amounts of cadmium. Be environmentally conscious. Recycle your batteries.

How is a lithium battery different from an alkaline battery? TOP

Battery chemistry and construction differ in the two systems. Since lithium is a very active material, it provides a great deal of power relative to the amount of material used in a battery. The lithium discharge curve is longer and flatter than alkaline, providing a consistently higher voltage throughout the life of the battery.

Where is your Repair Centre? TOP

In case of replacement or repair is needed, feel free to visit our repair centre: 7014 20th ave, brooklyn, NY 11204 USA, Opening hours: Monday - Friday (9:00 -- 18:00) Call us to schedule an appointment and please remember to present your warranty card and official purchase receipt whenever any warranty service is required. Customers, who have any special enquiry, please contact us at agptek@gmail.com during 9:00 to 14:00.

Are signals able to cross walls and other obstacles? TOP

Yes, they are. Microwave signals can cross walls but this transmission is not 100% guaranteed. It depends on the thickness and building material of the walls. Most walls pose no problem for our cameras/transmitters to send microwave signals. Nevertheless, walls made of metal frames or built with thick blocks can weaken transmissions signals considerably.

Can you add another camera or monitor? TOP

Yes. Additional cameras and monitors can be purchased from our accessories section, or contact us. Most of our receivers support up to 4 cameras, and most of our cameras have 4 channels. Please refer to the product specification for detail.

How do you view two rooms? TOP

Make sure each room's transmitter (Camera) is set to different channel (1-4). You can then switch back and forth between rooms by switching the channels on the receiver (Monitor).

How do I get the best range when using wireless video? TOP

Here are some tips: Place the transmitter where there are the fewest obstructions between it and the receiver. Place the monitor/receiver higher than the camera/transmitter. Try making adjustments to the locations of the camera/transmitter and monitor/receiver. Moving the location in any direction by only a few feet will often improve the reception.

Will 2.4GHz telephone system interference my monitor? TOP

This device, as well as all other wireless devices, may be subject to interference. Interference may be caused by cell phones, Bluetooth headsets, Wi-Fi routers, power lines and other various electrical equipment, etc. However, because most of our recievers/monitors have 3-4 channels, you can try changing the channels on both the monitor and the camera to different channels, (CH1-4), but make sure monitor and camera are on the same channel. Many 2.4GHz wireless cameras and transmitters do get interference from 2.4GHz telephones. There is no telling what problem may occur because of all the telephone manufacturers and the different telephones. The older 2.4GHz telephones occupy the entire 2.4GHz range. The newer 2.4GHz Digital Spectrum telephones do not seem to cause interference. If you have a 2.4GHz phone system or any other 2.4GHz system in your home or office and cannot get good video reception, then unplug the power to your phone etc to determine if that is the problem.

Why are there so many interferences when the camera or transmitter is moved? TOP

Even if the camera/transmitter is placed a few meters away from the monitor/receiver, it is frequent to experience some interferences if for instance we move the camera/transmitter sharply as we walk. These interferences are caused by the signals' high-directionality.

Why Daisy night light does not respond to touch switch on/off? TOP

When Daisy head is over turned (left/right), the 'soft-touch' might become less sensitive because the connection might get loose. You can touch the very top of the Daisy and it should work (see picture). Or you slightly adjust the Daisy head's direction (left or right) to get the connection back. Momentarily unplugging the power cord might do the trick as well.

How do you charge the battery on the Handheld/Camera unit? TOP

If your model's hand-held or camera comes with a rechargeable battery, plug in the A/C adaptor while it's connected to the hand-held/camera unit and let it charge to restore the battery power. Please make sure its polarities (+,-) match. Some Daisy monitors might not have a charge light, as some manuals might indicate.

Will your product support European standard? TOP

Please refer our International Page

Will your ship to Canada and other country? TOP

Please refer our International Page

Screen video/image is jumping up and down? TOP

You need to set the correct Device Video Input Format NTSC. Do the following: * Select Device tab in the Setup dialog box. * On the menu bar, select Setup > Option > Device tab * In the Video Input Standard drop-down menu, select the video output format. -> SELECT NTSC

How to record at certain time or only when motion detected? TOP

On the Menu bar, select Record, then Schedule Setting. The Schedule dialog box appears. Further details please refer to Schedule Events in InterVideo WinDVR help file.