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Warranty information

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PROMISE

Service Policy / Warranty

All Our products are manufactured under stringent quality control systems to assure performance. All the products are 100% tested in production

Attention

For some products,we provide buffer stock with the shipment as per the Proforma Invoice. Some of below warranty terms does not apply to OEM products.

* For some products,we send extra quantity of spare parts with the shipment.
* RMA policy differs as per the products mentioned in Proforma Invoice.
* Expect the quality responsibility, we won't replace or return product in case of the following situations:

1). Products which do not belong to our company or lack of signal mark.
2). Products over the Validity period.
3). Improper use or manually abuse or damage during transportation.
4). RMA products are damaged by improper packing and rough handling on the way to return.

AGPtek Laptop Battery

Service Policy / Warranty

All of AGPtek batteries comply with ROHS and CE quality testing standards,and come with Full One year warranty. We have liability insurance coverage for any product damages up to $3,000,000USD.

Regular RMA should be claimed within the warranty period and should be returned within 15days after receiving our instruction. We will feed back the results within 45days after receiving the RMA products.

Big quantity RMA should be claimed within 30days after receiving the goods and should be returned within 15days after receiving our instruction. We will feed back the results within 30days after receiving the RMA products.

If buyer defers to return, We will not responsible to any further quality claim. Also, the quality is hard to define and the products may be hard to be repaired again. We will have the right to claim for further loss of handling the RMA return (such as freight charge and custom clearance fee) if buyer does not follow this RMA regulation.

AGPtek Tablet

Service Policy / Warranty

All of AGPtek Tablet comply with ROHS and CE quality testing standards,and come with 6 Months warranty.

RMA should be claimed within 45days after receiving the goods and should be returned within 30days after receiving our instruction. We will feed back the results within 30days after receiving the RMA products.

AGPtek Walkie Talkie

Service Policy / Warranty

All of AGPtek Walkie Talkie comply with ROHS and CE quality testing standards,and come with Full One year warranty.

RMA should be claimed within 30days after receiving the goods and should be returned within 15days after receiving our instruction. We will feed back the results within 30days after receiving the RMA products.

If buyer defers to return, We will not responsible to any further quality claim. Also, the quality is hard to define and the products may be hard to be repaired again. We will have the right to claim for further loss of handling the RMA return (such as freight charge and custom clearance fee) if buyer does not follow this RMA regulation.

What's the RMA Procedure?

Service Policy / Warranty

What's the RMA Procedure?

1) Make sure the product you will return are all with our series number label.
2) Report RMA model and quantity and advice the P/I number for this RMA
3) Take picture of the RMA on spot and email back to clearly prove the defective problem
4) We confirm the RMA with report back
5) Unpack the entire paper box
6) Pack the RMA products in good condition to avoid further damage during transportation
7) We give you the delivery address for return
8) Return products by sea shipment. (Except under our approval to ship by air or by courier)
9) After receiving RMA goods, we will test it and give you test report, showing the RMA problem by engineer advice.
10) Replace and advise you the deliver info.