Search found 24 matches

by mambate182
Fri Mar 02, 2018 6:32 am
Forum: The Micro SD Card Inserted in the Player Can’t Be Recognized by Computer
Topic: My Micro SD card inserted in the player can’t be recognized by the computer
Replies: 0
Views: 2479

My Micro SD card inserted in the player can’t be recognized by the computer

1.The card is not inserted properly. Re-insert the memory card. 2.Insert the memory card into the player first before you connect the player to the computer. 3.Check if the memory card works normally. Test it with other device with card slot. 4.Check if the card can be recognized by the AGPTEK playe...
by mambate182
Fri Mar 02, 2018 6:31 am
Forum: Player Can’t be Recognized When Connected to Computer
Topic: Why my AGPTEK player can’t be recognized when connected to computer
Replies: 0
Views: 3256

Why my AGPTEK player can’t be recognized when connected to computer

1.Check if the computer USB interface meets the standard - USB 2.0 version. 2.Check if the USB cable can work on other device, because some USB cable is only for charging. 3.Check the computer driver is working. 4.Check if the AGPTEK is low-battery, if so, charge for a while first. 5.Check if the co...
by mambate182
Fri Mar 02, 2018 6:25 am
Forum: Button Response Failure
Topic: Button response failure
Replies: 0
Views: 2153

Button response failure

1.Check if the way you operate is proper. Check if there are music files in your player. (Some models don’t have display screen and you need to connect it to the computer to check on it. AGPTEK player is divided into two buttons operating modes: physical buttons & touch buttons. For physical buttons...
by mambate182
Fri Mar 02, 2018 6:24 am
Forum: Sound Only Comes Through One Side of the Headphones or Not At All
Topic: Sound only comes through one side of the headphones or not at all
Replies: 0
Views: 1687

Sound only comes through one side of the headphones or not at all

1.Check if there are music files in your player. (Some models don’t have display screen and you need to connect it to the computer to check on it.) 2.Check if the headphones’ plug is firmly seated in the headphone jack of the device and if it is plugged in to the end. 3.Check the setting volume, inc...
by mambate182
Fri Mar 02, 2018 6:24 am
Forum: Can’t Play Music File
Topic: Why I can’t play the music file
Replies: 0
Views: 2835

Why I can’t play the music file

1.Check if the format of the file is supported by the player. 2.Check if the file is damaged. Play the file on another working device to test. 3.Check if the music file is converted. 4.Some player models may not support music file downloaded from iTunes. It need to convert to the format that the AGP...
by mambate182
Fri Mar 02, 2018 6:23 am
Forum: Turned Off Automatically After Boot
Topic: AGPTEK player turned off automatically after boot
Replies: 0
Views: 1890

AGPTEK player turned off automatically after boot

1.Check if the player is in low-power state, if so, connect to power source to charge first. 2.Check if you set a power-off timer or sleep timer in your player, if so, reset to extend the power off time or turn off the timer. 3.Reset the player. 4.Flash the firmware. Note: When solution 1 & 2 don’t ...
by mambate182
Fri Mar 02, 2018 6:21 am
Forum: Uninstall the “Production Tool”
Topic: How to Uninstall the “Production Tool”
Replies: 0
Views: 1969

How to Uninstall the “Production Tool”

Method 1: Click [start]->[setup]->[control panel]->[add or delete program]->[Media Product Tool]->[delete] in sequence to complete the uninstall. Method 2: Click [start]->[program]->[Media Product Tool]->[uninstall] in sequence to complete the uninstall. If you have any problems about the firmware ...
by mambate182
Fri Mar 02, 2018 6:20 am
Forum: Steps Instructions
Topic: Firmware update step by step
Replies: 0
Views: 8560

Firmware update step by step

Step 1 Installation Decompress the installation file, double click "Setup.exe" file to enter setup interface, and complete the setup according to the system prompts until you see the “Installation Complete” window and click “Close”. Note The tool supports simplified Chinese, traditional Chinese and...
by mambate182
Fri Mar 02, 2018 6:07 am
Forum: Computer Configuration Requirements
Topic: Requirements for Computer
Replies: 0
Views: 2232

Requirements for Computer

① Mainstream configuration, the memory is above 2G, CPU is above 2.2Hz, WINXP SP2 or above OS.
② OS supported:WINXP 32BIT, WIN7 32BIT, WIN7 64BIT, WIN8 32BIT, WIN8 64BIT.
Note:
This update tool is for Windows system, it may have compatibility problem with Linux System and Mac OS X.
by mambate182
Fri Mar 02, 2018 6:00 am
Forum: FAQs
Topic: How to Upgrade/Flash the Firmware
Replies: 0
Views: 5903

How to Upgrade/Flash the Firmware

Q: What is upgrade/flash firmware for? In what circumstances should i upgrade/flash the firmware? A: 1. Upgrade firmware. We will regularly fix the bug in the firmware that our testers or customers find out during using the product as well as improve the function and operation of the system based on...