1.The card is not inserted properly. Re-insert the memory card. 2.Insert the memory card into the player first before you connect the player to the computer. 3.Check if the memory card works normally. Test it with other device with card slot. 4.Check if the card can be recognized by the AGPTEK playe...

1.Check if the computer USB interface meets the standard - USB 2.0 version. 2.Check if the USB cable can work on other device, because some USB cable is only for charging. 3.Check the computer driver is working. 4.Check if the AGPTEK is low-battery, if so, charge for a while first. 5.Check if the co...

1.Check if the way you operate is proper. Check if there are music files in your player. (Some models don’t have display screen and you need to connect it to the computer to check on it. AGPTEK player is divided into two buttons operating modes: physical buttons & touch buttons. For physical buttons...

1.Check if there are music files in your player. (Some models don’t have display screen and you need to connect it to the computer to check on it.) 2.Check if the headphones’ plug is firmly seated in the headphone jack of the device and if it is plugged in to the end. 3.Check the setting volume, inc...

1.Check if the format of the file is supported by the player. 2.Check if the file is damaged. Play the file on another working device to test. 3.Check if the music file is converted. 4.Some player models may not support music file downloaded from iTunes. It need to convert to the format that the AGP...

1.Check if the player is in low-power state, if so, connect to power source to charge first. 2.Check if you set a power-off timer or sleep timer in your player, if so, reset to extend the power off time or turn off the timer. 3.Reset the player. 4.Flash the firmware. Note: When solution 1 & 2 don’t ...

Method 1： Click [start]->[setup]->[control panel]->[add or delete program]->[Media Product Tool]->[delete] in sequence to complete the uninstall. Method 2： Click [start]->[program]->[Media Product Tool]->[uninstall] in sequence to complete the uninstall. If you have any problems about the firmware ...

Step 1 Installation Decompress the installation file, double click "Setup.exe" file to enter setup interface, and complete the setup according to the system prompts until you see the “Installation Complete” window and click “Close”. Note The tool supports simplified Chinese, traditional Chinese and...

① Mainstream configuration, the memory is above 2G, CPU is above 2.2Hz, WINXP SP2 or above OS.
② OS supported：WINXP 32BIT, WIN7 32BIT, WIN7 64BIT, WIN8 32BIT, WIN8 64BIT.
Note:
This update tool is for Windows system, it may have compatibility problem with Linux System and Mac OS X.

Q: What is upgrade/flash firmware for? In what circumstances should i upgrade/flash the firmware? A: 1. Upgrade firmware. We will regularly fix the bug in the firmware that our testers or customers find out during using the product as well as improve the function and operation of the system based on...