Products purchased in Amazon US site

Warranty

 

Dear Customer,
All of AGPTEK Consumer Lifestyle products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. In case you encounter any difficulties while installing or using your product, we recommend that you to refer to instructions or information in the Forum section of this website.

 

Warranty terms

The warranty period starts with the day of purchase of the product from AGPTEK or AGPTEK-authorized reseller. Keep your proof of purchase. If any defect due to faulty materials and/or workmanship occurs within the warranty period, please send it back to AGPTEK(address), AGPTEK will make arrangements for free of charge service. Make sure that your device is as far as possible packaged in the original packaging materials. Use a solid replacement packaging if possible. The transport risk lies with you.
Where a repair is not possible or is deemed uneconomical AGPTEK may agree to replace the product. Replacement will be offered at AGPTEK discretion and the warranty will continue from the date of original purchase.
The AGPTEK warranty applies provided the product has been handled properly for its intended use and in accordance with the operating instructions.

 

What is excluded?

The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. The AGPTEK Warranty does not apply if:
The purchase documents have been altered in any way or made illegible.
The Product and/or Accessory has been subjected to misuse, abuse, negligence, improper installation, improper maintenance, improper transportation, accident, crack, wear and tear, alteration or design change by anyone other than AGPTEK.
The Product and/or Accessory has been used in violation of installation manual, service manual, end-user’s manual or otherwise instructions furnished by AGPTEK.
The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended by AGPTEK.

 

Service needed?

In order to avoid unnecessary inconvenience, we advise you to refer to instructions or information in the Forum section of this website before contacting AGPTEK. To obtain service within the warranty period, please contact the AGPTEK After-sales Service. To be able to help you efficiently when you contact AGPTEK, you as the buyer may contact the store where the device was purchased or provide us the E-commerce Platform Name, the Store name, model number (also sometimes called model ID) and order ID. Your product serial number as indicated on the back of the product.

Default Warranty Period : 12 months (after date of purchase)

 

 

Disclaimer

Notwithstanding anything to the contrary herein, the warranty and remedy constitute AGPTEK’s sole and exclusive liability and buyer’s sole and exclusive remedy for breach of warranty and epidemic failure with respect to the products sold under this agreement, and are in lieu of, and buyer hereby waives, all other warranties, remedies, guaranties, conditions or liabilities, express or implied, by law or otherwise, for any products and spare parts thereof furnished hereunder. The parties hereby agree that the implied warranties of merchantability and fitness for a particular purpose are excluded from this transaction and shall not apply for the products and spare parts thereof.

We hope to make better products for our customers and welcome any good ideas or suggestions from you. Any questions or ideas, please feel free to contact support@agptek.com